Monitoring external dynamics, considering long-term global trends, and listening to stakeholder demands are fundamental activities for a business that values sustainability.
During the year the Group launched a major stakeholder engagement program, to conclude in 2018, with the goal of involving and consulting concession grantors—identified as priority stakeholders—on sustainability issues that are important to business development.
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Employees
Email address for reporting problems, SA8000 mailbox, Aconnect intranet portal, open line.
Consumers
Annual "Feel good?" customer satisfaction survey, CRM activities, market research.
Concession grantors and brand partners
Collaboration for the development of ad hoc projects, concepts and services; participation at trade events; one-on-one meetings; participation in socio-environmental surveys.
Suppliers
Assessment and development process for new products/concepts, quality audits, one-on-one meetings.
Shareholders and Financial community
Top executives meet regularly with investors and financial analysts to discuss the Group's strategy, objectives, risks and opportunities and to present its periodic results. The Group also pursues an active Investor Relations program to foster an understanding of what it does and put investors in direct contact with the people who work day in and day out in the service of consumers. The annual general meeting of Autogrill S.p.A. is a chance to interact with the shareholders and for the shareholders to meet the executive and non-executive members of the Board of Directors and the management of Autogrill.
Community
Support and engagement projects; one-on-one meetings; participation in national and international events and conferences.
Environment
Support and engagement projects; collaboration with partners and employee engagement; meetings with non-profits and participation in trade events/multi-stakeholder roundtables.
Creating and distributing economic value
Creating and distributing economic value is the ability to generate wealth and spread it among the stakeholders. In 2019, the Group created more than €5.7 billion in economic value, and distributed more than €4.9 billion. Of all value created, 86% was distributed to the internal and external stakeholders, while the remaining 14% was retained within the Group.
| Statement of economic value (€K) | 2019 | 2018 | 2017 | Stakeholders |
|---|---|---|---|---|
| Economic value created by the Group | 5,761,530 | 5,215,052 | 5,085,423 | |
| Revenue and other operating income | 5,604,364 | 5,223,912 | 5,086,559 | Consumers |
| Financial income | 5,147 | 2,061 | 1,316 | |
| Adjustment to the value of financial assets* | 36,357 | 13 | 797 | |
| Provision for doubtful accounts | (1,496) | (1,859) | (2,170) | |
| Impairment loss** | 117,158 | (9,075) | (1,079) | |
| Economic value distributed | 4,933,000 | 4,956,642 | 4,811,249 | |
| Reclassified operating costs | 3,075,627 | 3,253,606 | 3,139,194 | Concession grantors, suppliers and brand partners |
| Remuneration of personnel | 1,652,876 | 1,538,525 | 1,501,661 | Personnel |
| Remuneration of lenders and shareholders*** | 125,215 | 99,840 | 93,822 | Lenders and shareholders |
| Remuneration of public institutions | 75,522 | 61,119 | 71,691 | Government |
| Donations | 3,760 | 3,552 | 4,881 | Community |
| Economic value withheld by the Group | 828,530 | 258,410 | 274,174 | |
| Depreciation and amortization | 6,123,67 | 227,807 | 212,662 | |
| Provisions | 1,0975 | 12,823 | 13,672 | |
| Reserves | 205,188 | 17,780 | 47,840 |
* Including profit/loss from discontinued operations.
** Net of any capital gains from the disposal of operations.
*** The remuneration of shareholders consists of the share of profits of the year that will be paid as dividends in the following year, as proposed to the annual general meeting by the Board of Directors.