
2021 was a year of great importance in our history. Thanks to the effective work of our team - of which we must be very proud for the capacity of reaction and initiative - we have significantly improved the operating efficiency of the company and developed new business initiatives. This has enabled us to generate free cash flow of euro 117 million, exceeding the expectations we had at the beginning of the year.
Gianmario Tondato Da Ruos,
Chief Executive Officer
A new path
With the aim of creating shared value in the short, medium and long term, our strategic plan is based on 3 pillars to which we have strongly committed by defining specific initiatives and projects, KPIs and targets developed by dedicated working groups.
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Make it happen - The pillars of our Strategic plan

We nurture People
We’re a company of people who create products and services for other people. Human beings – our employees, customers, travellers – are at the centre of everything we do.
Employees in 30 countries with the aim of increasing the women representation in leadership roles Average traning hours per capita Donations to support local communities Development of the Diversity, Equity & Inclusion Policy to enhance diversity and spread a welcoming culture Customer engagement survey started in 2021 to understand expectations and preference of travellers in the “new normal"
Our key data
Employees by age, gender and professional category
2021 | North America | Europe | International | Total |
---|---|---|---|---|
Total employees | 16,590 | 12,638 | 5,411 | 34,639 |
Of which: women | 10,502 | 8,124 | 2,569 | 21,195 |
63% | 64% | 47% | 61% | |
Headquarters | 313 | 535 | 400 | 1,248 |
Top Managers | 14 | 36 | 39 | 89 |
Women | 4 | 10 | 11 | 25 |
Men | 10 | 26 | 28 | 64 |
30-50 years | 0 | 16 | 19 | 35 |
> 50 years | 14 | 20 | 20 | 54 |
Senior Managers | 65 | 50 | 37 | 152 |
Women | 24 | 16 | 11 | 51 |
Men | 41 | 34 | 26 | 101 |
30-50 years | 22 | 31 | 30 | 83 |
> 50 years | 43 | 19 | 6 | 68 |
Managers | 109 | 124 | 109 | 342 |
Women | 51 | 64 | 56 | 171 |
Men | 58 | 60 | 53 | 171 |
30-50 years | 66 | 81 | 85 | 232 |
> 50 years | 42 | 37 | 16 | 95 |
White collars | 125 | 325 | 215 | 665 |
Women | 81 | 207 | 117 | 405 |
Men | 44 | 118 | 98 | 260 |
30-50 years | 67 | 178 | 139 | 384 |
> 50 years | 50 | 119 | 13 | 182 |
Locations | 16,277 | 12,103 | 5,011 | 33,391 |
Area Managers | 129 | 52 | 73 | 254 |
Women | 43 | 13 | 13 | 69 |
Men | 86 | 39 | 60 | 185 |
30-50 years | 71 | 35 | 62 | 168 |
> 50 years | 58 | 17 | 9 | 84 |
Store managers | 684 | 479 | 178 | 1,341 |
Women | 363 | 185 | 75 | 623 |
Men | 321 | 294 | 103 | 718 |
30-50 years | 404 | 322 | 139 | 865 |
> 50 years | 191 | 141 | 17 | 349 |
Managers | 252 | 488 | 207 | 947 |
Women | 110 | 280 | 71 | 461 |
Men | 142 | 208 | 136 | 486 |
30-50 years | 154 | 280 | 142 | 576 |
> 50 years | 75 | 116 | 12 | 203 |
Service Supervisor | 1,547 | 1,680 | 952 | 4,179 |
Women | 994 | 1,035 | 517 | 2,546 |
Men | 553 | 645 | 435 | 1,633 |
30-50 years | 729 | 1,063 | 503 | 2,295 |
> 50 years | 284 | 425 | 54 | 763 |
Crew members | 13,665 | 9,404 | 3,601 | 26,670 |
Women | 8,832 | 6,314 | 1,698 | 16,844 |
Men | 4,833 | 3,090 | 1,903 | 9,826 |
Tra 30 e 50 anni | 5,336 | 5,057 | 1,009 | 11,402 |
> 50 years | 3,793 | 2,517 | 218 | 6,528 |
Protected categories / employees with disabilities | 0 | 397 | 42 | 439 |
Employees by type of contract
2021 | North America | Europe | International | Total |
---|---|---|---|---|
Total employees | 16,590 | 12,638 | 5,411 | 34,639 |
Of which: women | 10,502 | 8,124 | 2,569 | 21,195 |
63% | 64% | 47% | 61% | |
Permanent | 16,590 | 11,497 | 3,360 | 31,447 |
Of which: women | 10,502 | 7,469 | 1,862 | 19,833 |
Temporary | n/a | 1,141 | 2,051 | 3,192 |
Of which: women | n/a | 655 | 707 | 1,362 |
Full time | 14,502 | 5,341 | 3,625 | 23,468 |
Of which: women | 9,000 | 2,793 | 1,346 | 13,139 |
Part time | 2,088 | 7,297 | 1,786 | 11,171 |
Of which: women | 1,502 | 5,331 | 1,223 | 8,056 |
Per capita training hours by employee category
2021 - Group | |||
---|---|---|---|
Headquarters | Locations | ||
Top Managers |
7.8 | Area Managers | 72.8 |
Women | 4.8 | Women | 85.9 |
Men | 8.9 | Men | 68.4 |
Senior Managers | 19.7 | Store Managers | 72.0 |
Women | 22.8 | Women | 81,2 |
Men | 18.2 | Men | 64.4 |
Managers | 73.3 | Managers | 45.0 |
Women | 76.9 | Women | 38.7 |
Men | 69.7 | Men | 50.8 |
White collars | 49.8 | Service Supervisors | 44.2 |
Women | 62.2 | Women | 45.6 |
Men | 31.1 | Men | 42.1 |
Crew members | 36.5 | ||
Women | 36.7 | ||
Men | 36.2 |
Employees receiving regular performance reviews of performance and professional development
2021 - Group | |||
---|---|---|---|
Headquarters | Locations | ||
Top managers |
Area Managers | 96% | |
Women | MBO | Women | 96% |
Men | MBO | Men | 97% |
Senior Managers | 81% | Store managers | 88% |
Women | 74% | Women | 87% |
Men | 85% | Men | 89% |
Managers | 83% | Managers | 81% |
Women | 80% | Women | 80% |
Men | 86% | Men | 82% |
White collars | 89% | Service Supervisors | 72% |
Women | 87% | Women | 72% |
Men | 93% | Men | 73% |
Crew Members | 14% | ||
Women | 13% | ||
Men | 16% |
New hires and departures
2021 | North America | Europe | International | Total |
---|---|---|---|---|
Hires (no.) | 15,444 | 4,600 | 2,894 | 22,938 |
Women | 9,950 | 2,642 | 1,394 | 13,986 |
Men | 5,494 | 1,958 | 1,500 | 8,952 |
30-50 years | 5,337 | 1,340 | 494 | 7,171 |
> 50 years | 2,254 | 284 | 58 | 2,596 |
Departures (no.) | 8,848 | 4,796 | 3,451 | 17,095 |
Women | 5,922 | 2,705 | 1,737 | 10,364 |
Men | 2,926 | 2,091 | 1,714 | 6,731 |
30-50 years | 2,886 | 1,597 | 829 | 5,312 |
> 50 years | 1,043 | 603 | 105 | 1,751 |
Turnover, incoming (%) | 93% | 36% | 53% | 66% |
Women | 95% | 33% | 54% | 66% |
Men | 90% | 43% | 53% | 67% |
30-50 years | 78% | 19% | 23% | 45% |
> 50 years | 50% | 8% | 16% | 31% |
Turnover, outgoing (%) | 53% | 38% | 64% | 49% |
Women | 56% | 33% | 68% | 49% |
Men | 48% | 46% | 60% | 50% |
30-50 years | 42% | 23% | 39% | 33% |
> 50 years | 23% | 18% | 29% | 21% |
Injury rates
2021 | North America | Europe | International | Total |
---|---|---|---|---|
Workplace injuries (no) | 408 | 351 | 115 | 874 |
Women | 267 | 218 | 58 | 543 |
Men | 141 | 133 | 57 | 331 |
Deaths (no.) | 0 | 1 | 0 | 1 |
Women | 0 | 1 | 0 | 1 |
Men | 0 | 0 | 0 | 0 |
Serious injuries (no.) | 4 | 0 | 0 | 4 |
Women | 3 | 0 | 0 | 3 |
Men | 1 | 0 | 0 | 1 |
Frequency rate | 24.19 | 26.16 | 20.66 | 24.38 |
Women | 26.48 | 27.46 | 24.50 | 26.63 |
Men | 20.79 | 24.27 | 17.82 | 21.41 |
Serious injury rate | 0.24 | 0.00 | 0.00 | 0.11 |
Women | 0.30 | 0.00 | 0.00 | 0.15 |
Men | 0.15 | 0.00 | 0.00 | 0.06 |
Death rate | 0.00 | 0.07 | 0.00 | 0.03 |
Women | 0.00 | 0.13 | 0.00 | 0.05 |
Men | 0.00 | 0.00 | 0.00 | 0.00 |
Injury rates include workplace injuries only (not commuting accidents)
Frequency rate: ((total number of injuries + total number of deaths)/total hours worked) x 1,000,000
Serious injury rate: (total number of serious injuries/total hours worked) x 1,000,000
Death rate: (total number of deaths/total hours worked) x 1,000,000
Donations
Donations 2021 | North America | Europe | International | Total |
---|---|---|---|---|
Direct donations | - | 143,934 | 28,511 | 172,446 |
Indirect donations | 179,668 | 5,000 | 1,009 | 185,676 |
Donations in kind | 1,104,467 | 303,641 | 3,900 | 1,412,007 |
Total | 1,284,134 | 452,575 | 33,420 | 1,770,129 |

We offer sustainable Food Experiences
We want to offer our consumers the widest choice of healthy, safe, quality products coming from a sustainable supply chain and thereby promote conscious eating styles.
Expanded range of plant-based product Concept store developed with sustainability embedded in their offer, Stores of Europe Business Unit was audited, Signed by all Group’s suppliers
in all Business Units of the Group
including vegetarian and
healthy products offered
as like in North America and
several countries in the International area
as part of the qualification process
Principal certifications
Certification | Applies to: |
---|---|
ISO 9001:2015 on Quality Management Systems | Italy: Autogrill Italia S.p.A. and Nuova Sidap Australia: points of sale Austria: selected points of sale |
ISO 22000 on Food Safety Management | Italy: Autogrill Italia S.p.A. Greece: Autogrill Hellas EPE India: Hyderabad airport |
ISO 9001:2015 provision of technical project management services | Italy: Autogrill Italia S.p.A. Austria: selected points of sale |
ISO 450001 | Italy: Autogrill Italia S.p.A. – HQ and airport locations Austria: selected points of sale |
Halal certification from MUI (Majelis Ulama Indonesia) | Indonesia: selected points of sale in Jakarta |
Diverse Food Safety program | Holland: Schiphol airport and Netherlands Austria and Norway: selected points of sale |
FSSAI (Food Safety and Standards Authority of India) | India: Bangalore, Delhi, and Hyderabad airports; Shantiniketan Mall, Sujana Mall; Secunderabad railway station |
NVWA (Netherlands Food and Consumer Product Safety Authority) | Holland: Schiphol airport and Netherlands |
IMQ Covid-19 Restriction | Italy: Rozzano HQ and points of sale |
NSF Certificate of Food Hygiene and Safety | Vietnam and Malaysia: selected points of sale |

We care for the Planet
We want to safeguard the environment by reducing our impact along the entire production process.
Ongoing, with the aim of enhancing recycling of waste and food scraps, This is the content of recycled plasting Development of new guidelines Active since 2011 in donating surplus food
following a circular economy approach:
WASCOFFEE, WASORANGE and WASBOTTLE
used to produce the bottles of the mineral water Sourcy by Vrumona,
introduced by HMSHost International at Schiphol airport
for the construction of “green” stores
to social service agencies that
distribute it to people in need
Our key data
Energy consumption and emissions
2021 | udm | North America | Europe | International | Total |
---|---|---|---|---|---|
Total direct energy consumption | GJ | - | 93,162 | 3,244 | 96.406 |
From non-renewable sources: | - | ||||
Natural gas | m3 | - | 1,173,395 | 19,395 | 1,192,790 |
Diesel | l | - | 732,910 | 992 | 733,903 |
LPG | l | - | 54,674 | 58,388 | 113,061 |
By vehicle fleet: | - | ||||
Gasoline | l | - | 37,123 | 20,676 | 57,799 |
Diesel | l | - | 415,612 | 4,760 | 420,372 |
Biogas | kg | - | - | 792 | 792 |
Total indirect energy consumption | GJ | - | 563,553 | 62,960 | 626,513 |
Electricity | MWh | - | 156,542 | 16,814 | 173,356 |
From non-renewable sources | - | 149,885 | 12,577 | 162,462 | |
From renewable sources | - | 6,657 | 4,237 | 10,894 | |
Thermal energy | - | - | 675 | ||
From renewable sources | - | - | 675 | 675 | |
Emissions | t CO2 eq | - | 46,643 | 8,608 | 55,251 |
Total direct emissions | - | 5,424 | 190 | 5,614 | |
From renewable sources: | - | 4,298 | 133 | 4,431 | |
By vehicle fleet(1): | - | 1,126 | 57 | 1,183 | |
Total indirect emissions | t CO2 | - | 41,219 | 8,418 | 49,638 |
Electricity | - | 41,219 | 8,303 | 49,522 | |
Thermal energy | - | - | 115 | 115 |
(1) Scope 1 emissions related to biogas consumption was calculated using the emission factor of 0.00068793 tCO2e/t for 2020 and 0.00068691 tCO2e/t for 2021 (DEFRA 2020 and DEFRA 2021) considering zero CO2 emissions while taking into account emissions in N2O and CH4. To complete the reporting, CO2 emission related to the combustion process of biogas considered out of scope and not included in the Scope 1, 2 and 3 reporting perimeter are taken into account, and are calculated using the emission factor of 0.679 tCO2e/t for 2020 and 2021 (DEFRA 2020 and DEFRA 2021).
Waste production disposal method
2021 | ||
---|---|---|
Means of disposal | Europe | |
Hazardous waste: | 8.5 | |
Recycled | t | 4.2 |
Incinerator | t | 4.3 |
Landfill | t | - |
Non-hazardous waste: | 21,367.4 | |
Recycled | t | 6,806.5 |
Incinerator | t | 8,008.3 |
Landfill | t | 6,552.6 |
Hazardous waste includes electronic devices, batteries, waste oils, oil filters, absorbent materials, and packaging containing hazardous substances (produced by the oil business).
Environmental certification
Certification | Applies to |
---|---|
LEED® Gold | Italy – Autogrill Italia S.p.A.: Villoresi Est USA – HMSHost: Bethesda HQ |
ISO 50001: 2015 | Italy – Autogrill Italia S.p.A.: Villoresi Est and Villoresi Ovest 1958 Austria – selected points of sale Slovenia – points of sale |
ISO14001: 2015 | Italy – Autogrill Italia S.p.A.: HQ, Villoresi Est, Villoresi Ovest 1958, Brianza Sud and for points of sale at Caselle Airport in Turin, Nuova Sidap: registered office Greece – Athens El. Venizelos airport Austria – selected points of sale Slovenia – points of sale |
EMAS | Italy – Autogrill Italia S.p.A.: HQ, Villoresi Est, Villoresi Ovest 1958, Brianza Sud |
ISO 14064 (Greenhouse gas) | Italy – Autogrill Italia S.p.A.: Rozzano headquarters and Sebino |
RT 2012 (Low Consumption Building) | France – Autogrill Côté France: Ambrussum, Manoirs du Perche, Plaines de Beauce, Chartres Gasville, Chartres Bois Paris, Lochères, Miramas, Villeroy, JdArbres, Wancourt, Porte de la Drôme N&S, Granier, Montelimar Est and Ouest, Dijon, Beaune Tailly |
California Green Building Code - Level I and California Energy Standard - Title 24 | USA – HMSHost: locations at Los Angeles International Airport |
Energy Star | USA – Equipment at locations |
Make It Happen - Constant dialogue and listening
We understand the importance of engaging stakeholders and develops active dialogue based on transparency, trust and shared ideas, setting the priorities, principles, and conduct to be followed in every interaction. By listening to stakeholders, we gained vital information on their needs and, more generally, on the context in which we operate, and can trace out a path of constant improvement for the impact on society and the environment.
Make It Happen - Materiality matrix
- Product
- Environment
- Governance
Innovation
Water management
Corporate and sustainability governance
Food waste
Energy, emissions & climate change
Responsible sourcing
Waste management & packaging
Food quality & safety
Product choice, nutrition & transparency
- Defined using as starting point 2020 Autogrill materiality matrix and SASB/ESG ratings perspective
- Defined using the total score of one-to-one interviews and industry perspective
- Not included in top ) ESG themes as it is considered a table stake
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