English
Italiano
Autogrill joined the United Nations’ Global Compact in 2022 and significantly accelerated its initiatives on a topic of central importance to modern companies, that of sustainability in its wider sense, founded on concrete action, responsibility and commitment to making major and measurable contributions to progress along the three main paths of our ESG roadmap (Make It Happen): We nurture People, We offer sustainable Food Experiences, We care for the Planet.
Paolo Roverato,
Chief Executive Officer
A new path
With the aim of creating shared value in the short, medium and long term, our strategic plan is based on 3 pillars to which we have strongly committed by defining specific initiatives and projects, KPIs and targets developed by dedicated working groups.
Read more
Make it happen - The pillars of our Strategic plan
We nurture People
We’re a company of people who create products and services for other people. Human beings – our employees, customers, travellers – are at the centre of everything we do.
Employees in 30 countries with the aim of increasing the women representation in leadership roles Average traning hours per capita Donations to support local communities To promote the awareness of bias and foster inclusive behaviors on the job Customer engagement in three waves carried during 2022 to intercept emerging trends in travellers'spending behaviours
Our key data
Employees by age, gender, professional category and type of contract
| 2022 | North America | Europe | International | Total |
|---|---|---|---|---|
| Total workforce | 22,825 | 14,484 | 8,589 | 45,898 |
| Of which: women | 63% | 63% | 47% | 60% |
| Offices | 375 | 578 | 509 | 1,462 |
| Stores | 22,450 | 13,906 | 8,080 | 44,436 |
| Permanent | 22,825 | 11,881 | 4,189 | 38,895 |
| Temporary | n.a.1 | 1,972 | 4,230 | 6,202 |
| Hourly contracts | n.a.1 | 631 | 170 | 801 |
| Full time | 19,887 | 5,659 | 5,609 | 31,155 |
| Part time | 2,938 | 8,194 | 2,810 | 13,942 |
| < 30 years | 8,382 | 3,359 | 5,252 | 16,993 |
| 30-50 years | 9,042 | 7,129 | 2,830 | 19,001 |
| > 50 years | 5,401 | 3,996 | 507 | 9,904 |
relationship at any time.
Per capita training hours by employee category
| 2022 - Group | |||
|---|---|---|---|
| Offices (average hours per capita) | Stores (average hours per capita) | ||
| Top Managers | 12.1 | Area managers | 59.2 |
| Senior Managers | 14.5 | Store managers | 63.0 |
| Managers | 14.3 | Assistant store managers | 55.4 |
| White collars | 13.5 | Unit heads | 43.4 |
| General staff | 39.9 | ||
Employees receiving regular performance reviews of performance and professional development
| 2022 - Group | |||
|---|---|---|---|
| Offices | Stores | ||
| Top managers |
MBO |
Area Managers | 95% |
| Men | MBO | Men | 96% |
| Women | MBO | Women | 92% |
| Senior Managers | 91% | Store Managers | 81% |
| Men | 94% | Men | 83% |
| Women | 85% | Women | 79% |
| Managers | 92% | Assistant store managers | 71% |
| Men | 93% | Men | 73% |
| Women | 92% | Women | 68% |
| White collar |
92% | Unit heads | 65% |
| Men | 90% | Men | 64% |
| Women | 94% | Women | 66% |
| General staff |
10% | ||
| Men | 13% | ||
| Women | 9% | ||
New hires and departures
| 2022 | North America | Europe | International | Total |
|---|---|---|---|---|
| Hires (no.) | 26,581 | 16,208 | 7,978 | 50,767 |
| Permanent | 26,581 | 2,550 | 2,768 | 31,899 |
| Temporary | - | 5,740 | 5,018 | 10,758 |
| Hourly contracts | - | 7,918 | 192 | 8,110 |
| Turnover, incoming (%) | 116% | 112% | 93% | 111% |
| Permanent | 116% | 21% | 66% | 82% |
| Temporary | - | 291% | 119% | 131% |
| Hourly contracts | - | 1255% | 113% | 1012% |
| Departures (no.) | 20,350 | 15,530 | 4,941 | 40,821 |
| Permanent | 20,350 | 2,588 | 1,807 | 24,745 |
| Temporary | - | 5,024 | 3,025 | 8,049 |
| Hourly contracts | - | 7,918 | 109 | 8,027 |
| Turnover, outgoing (%) | 89% | 107% | 58% | 89% |
| Permanent | 89% | 22% | 43% | 64% |
| Temporary | - | 255% | 72% | 130% |
| Hourly contracts | - | 1,255% | 64% | 1,002% |
Injury rates
| 2022 | North America | Europe | International | Total |
|---|---|---|---|---|
| Workplace injuries (no.) | 643 | 538 | 349 | 1,530 |
| Injury rate | 24.5 | 30.1 | 33.3 | 28.0 |
| Serious injury rate | 0.3 | 0.0 | 0.0 | 0.1 |
| Death rate | 0.00 | 0.00 | 0.00 | 0.00 |
Injury rates include workplace injuries only (not commuting accidents)
Frequency rate: ((total number of injuries + total number of deaths)/total hours worked) x 1,000,000
Serious injury rate: (total number of serious injuries/total hours worked) x 1,000,000
Death rate: (total number of deaths/total hours worked) x 1,000,000
Donations
| Donations 2022 | % |
|---|---|
| Direct contribution | 21 |
| Indirect contribution | 16 |
| Donation in kind | 63 |
We offer sustainable Food Experiences
We want to offer our consumers the widest choice of healthy, safe, quality products coming from a sustainable supply chain and thereby promote conscious eating styles.
Richer plant-based products Concepts developed considering the sustainability of the proposal, of the point of sales in Italy Definition of the Supplier Code of Conduct to guarantee ESG standards and regulations shared by all the suppliers of the value chain Cage-free eggs in Italy, Germany, Le CroBag and the Netherlands
proposals in all Group Business Units
and the offering of healthy
and vegetarian products
France, the Netherlands and North America
were audited
Principal certifications
| Certification | Applies to: |
|---|---|
| ISO 9001:2015 on Quality Management Systems | Italy: Autogrill Italia S.p.A. and Nuova Sidap Australia: points of sale Austria: selected points of sale |
| ISO 22000 on Food Safety Management | Italy: Autogrill Italia S.p.A. Greece: Autogrill Hellas EPE India: Hyderabad airport |
| ISO 9001:2015 provision of technical project management services | Italy: Autogrill Italia S.p.A. Austria: selected points of sale |
| ISO 450001 | Italy: Autogrill Italia S.p.A. – HQ and airport locations Austria: selected points of sale |
| Halal certification from MUI (Majelis Ulama Indonesia) | Indonesia: selected points of sale in Jakarta |
| Diverse Food Safety program | Holland: Schiphol airport and Netherlands Austria and Norway: selected points of sale |
| FSSAI (Food Safety and Standards Authority of India) | India: Bangalore, Delhi, and Hyderabad airports; Shantiniketan Mall, Sujana Mall; Secunderabad railway station |
| NVWA (Netherlands Food and Consumer Product Safety Authority) | Holland: Schiphol airport and Netherlands |
| IMQ Covid-19 Restriction | Italy: Rozzano HQ and points of sale |
| NSF Certificate of Food Hygiene and Safety | Vietnam and Malaysia: selected points of sale |
We care for the Planet
We want to safeguard the environment by reducing our impact along the entire production process.
All coolers being purchased today in North America are Energy Star certified of single-use packaging purchased is composed by plastic-alternative materials* Development of internal guidelines donated in Italy thaks to the collaboration between Autogrill and Banco Alimentare
a label guaranteeing energy efficiency
*in North America, the Netherlands, Italy, Belgium, Switzerland, France and Germany
for the building and renovation of green point of sales
Our key data
Energy consumption and emissions
| 2021 | udm | North America | Europe | International | Total |
|---|---|---|---|---|---|
| Total direct energy consumption | GJ | - | 93,162 | 3,244 | 96.406 |
| From non-renewable sources: | - | ||||
| Natural gas | m3 | - | 1,173,395 | 19,395 | 1,192,790 |
| Diesel | l | - | 732,910 | 992 | 733,903 |
| LPG | l | - | 54,674 | 58,388 | 113,061 |
| By vehicle fleet: | - | ||||
| Gasoline | l | - | 37,123 | 20,676 | 57,799 |
| Diesel | l | - | 415,612 | 4,760 | 420,372 |
| Biogas | kg | - | - | 792 | 792 |
| Total indirect energy consumption | GJ | - | 563,553 | 62,960 | 626,513 |
| Electricity | MWh | - | 156,542 | 16,814 | 173,356 |
| From non-renewable sources | - | 149,885 | 12,577 | 162,462 | |
| From renewable sources | - | 6,657 | 4,237 | 10,894 | |
| Thermal energy | - | - | 675 | ||
| From renewable sources | - | - | 675 | 675 | |
| Emissions | t CO2 eq | - | 46,643 | 8,608 | 55,251 |
| Total direct emissions | - | 5,424 | 190 | 5,614 | |
| From renewable sources: | - | 4,298 | 133 | 4,431 | |
| By vehicle fleet(1): | - | 1,126 | 57 | 1,183 | |
| Total indirect emissions | t CO2 | - | 41,219 | 8,418 | 49,638 |
| Electricity | - | 41,219 | 8,303 | 49,522 | |
| Thermal energy | - | - | 115 | 115 |
(1) Scope 1 emissions related to biogas consumption was calculated using the emission factor of 0.00068793 tCO2e/t for 2020 and 0.00068691 tCO2e/t for 2021 (DEFRA 2020 and DEFRA 2021) considering zero CO2 emissions while taking into account emissions in N2O and CH4. To complete the reporting, CO2 emission related to the combustion process of biogas considered out of scope and not included in the Scope 1, 2 and 3 reporting perimeter are taken into account, and are calculated using the emission factor of 0.679 tCO2e/t for 2020 and 2021 (DEFRA 2020 and DEFRA 2021).
Waste production disposal method
| 2021 | ||
|---|---|---|
| Means of disposal | Europe | |
| Hazardous waste: | 8.5 | |
| Recycled | t | 4.2 |
| Incinerator | t | 4.3 |
| Landfill | t | - |
| Non-hazardous waste: | 21,367.4 | |
| Recycled | t | 6,806.5 |
| Incinerator | t | 8,008.3 |
| Landfill | t | 6,552.6 |
Hazardous waste includes electronic devices, batteries, waste oils, oil filters, absorbent materials, and packaging containing hazardous substances (produced by the oil business).
Environmental certification
| Certification | Applies to |
|---|---|
| LEED® Gold | Italy – Autogrill Italia S.p.A.: Villoresi Est USA – HMSHost: Bethesda HQ |
| ISO 50001: 2015 | Italy – Autogrill Italia S.p.A.: Villoresi Est and Villoresi Ovest 1958 Austria – selected points of sale Slovenia – points of sale |
| ISO14001: 2015 | Italy – Autogrill Italia S.p.A.: HQ, Villoresi Est, Villoresi Ovest 1958, Brianza Sud and for points of sale at Caselle Airport in Turin, Nuova Sidap: registered office Greece – Athens El. Venizelos airport Austria – selected points of sale Slovenia – points of sale |
| EMAS | Italy – Autogrill Italia S.p.A.: HQ, Villoresi Est, Villoresi Ovest 1958, Brianza Sud |
| ISO 14064 (Greenhouse gas) | Italy – Autogrill Italia S.p.A.: Rozzano headquarters and Sebino |
| RT 2012 (Low Consumption Building) | France – Autogrill Côté France: Ambrussum, Manoirs du Perche, Plaines de Beauce, Chartres Gasville, Chartres Bois Paris, Lochères, Miramas, Villeroy, JdArbres, Wancourt, Porte de la Drôme N&S, Granier, Montelimar Est and Ouest, Dijon, Beaune Tailly |
| California Green Building Code - Level I and California Energy Standard - Title 24 | USA – HMSHost: locations at Los Angeles International Airport |
| Energy Star | USA – Equipment at locations |
Make It Happen - Constant dialogue and listening
We understand the importance of engaging stakeholders and develops active dialogue based on transparency, trust and shared ideas, setting the priorities, principles, and conduct to be followed in every interaction. By listening to stakeholders, we gained vital information on their needs and, more generally, on the context in which we operate, and can trace out a path of constant improvement for the impact on society and the environment.
Make It Happen - Materiality matrix
- Product
- Environment
- Governance
Innovation
Fair labor practices
Water management
Local communities
Corporate and sustainability governance
Customer experience
Health & safety 3
Food waste
Energy, emissions & climate change
Diversity, equal opportunities & inclusion
Responsible sourcing
Waste management & packaging
Food quality & safety
Employees engagement & talent development and retention
Product choice, nutrition & transparency
- Defined using as starting point 2020 Autogrill materiality matrix and SASB/ESG ratings perspective
- Defined using the total score of one-to-one interviews and industry perspective
- Not included in top ) ESG themes as it is considered a table stake
Related Documents