Highlights 2021

2021 was a year of great importance in our history. Thanks to the effective work of our team - of which we must be very proud for the capacity of reaction and initiative - we have significantly improved the operating efficiency of the company and developed new business initiatives. This has enabled us to generate free cash flow of euro 117 million, exceeding the expectations we had at the beginning of the year.

Gianmario Tondato Da Ruos,
Chief Executive Officer

A new path

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With the aim of creating shared value in the short, medium and long term, our strategic plan is based on 3 pillars to which we have strongly committed by defining specific initiatives and projects, KPIs and targets developed by dedicated working groups.

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Make it happen - The pillars of our Strategic plan

We nurture People

We nurture People

We’re a company of people who create products and services for other people. Human beings – our employees, customers, travellers – are at the centre of everything we do.

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Highlight 2021
  • 34,639

    Employees in 30 countries
  • 61% Women of total employees

    with the aim of increasing the women representation in leadership roles
  • 39.7

     Average traning hours per capita
  • € 1.8m

    Donations to support local communities
  • DE&I Policy

    Development of the Diversity, Equity & Inclusion Policy to enhance diversity and spread a welcoming culture
  • Next Normal in Travel

    Customer engagement survey started in 2021 to understand expectations and preference of travellers in the “new normal"

Our key data

Employees by age, gender and professional category

2021North AmericaEuropeInternationalTotal
Total employees 16,590 12,638 5,411 34,639
Of which: women 10,502 8,124 2,569 21,195
63% 64% 47% 61%
Headquarters 313 535 400 1,248
Top Managers 14 36 39 89
Women 4 10 11 25
Men 10 26 28 64
30-50 years 0 16 19 35
> 50 years 14 20 20 54
Senior Managers 65 50 37 152
Women 24 16 11 51
Men 41 34 26 101
30-50 years 22 31 30 83
> 50 years 43 19 6 68
Managers 109 124 109 342
Women 51 64 56 171
Men 58 60 53 171
30-50 years 66 81 85 232
> 50 years 42 37 16 95
White collars 125 325 215 665
Women 81 207 117 405
Men 44 118 98 260
30-50 years 67 178 139 384
> 50 years 50 119 13 182
Locations 16,277 12,103 5,011 33,391
Area Managers 129 52 73 254
Women 43 13 13 69
Men 86 39 60 185
30-50 years 71 35 62 168
> 50 years 58 17 9 84
Store managers 684 479 178 1,341
Women 363 185 75 623
Men 321 294 103 718
30-50 years 404 322 139 865
> 50 years 191 141 17 349
Managers 252 488 207 947
Women 110 280 71 461
Men 142 208 136 486
30-50 years 154 280 142 576
> 50 years 75 116 12 203
Service Supervisor 1,547 1,680 952 4,179
Women 994 1,035 517 2,546
Men 553 645 435 1,633
30-50 years 729 1,063 503 2,295
> 50 years 284 425 54 763
Crew members 13,665 9,404 3,601 26,670
Women 8,832 6,314 1,698 16,844
Men 4,833 3,090 1,903 9,826
Tra 30 e 50 anni 5,336 5,057 1,009 11,402
> 50 years 3,793 2,517 218 6,528
Protected categories / employees with disabilities 0 397 42 439

Employees by type of contract

2021North AmericaEuropeInternationalTotal
Total employees 16,590 12,638 5,411 34,639
Of which: women 10,502 8,124 2,569 21,195
63% 64% 47% 61%
Permanent 16,590 11,497 3,360 31,447
Of which: women 10,502 7,469 1,862 19,833
Temporary n/a 1,141 2,051 3,192
Of which: women n/a 655 707 1,362
Full time 14,502 5,341 3,625 23,468
Of which: women 9,000 2,793 1,346 13,139
Part time 2,088 7,297 1,786 11,171
Of which: women 1,502 5,331 1,223 8,056

Per capita training hours by employee category

2021 - Group  
Headquarters
Locations
Top Managers
 7.8 Area Managers 72.8
Women 4.8 Women 85.9
Men 8.9 Men 68.4
Senior Managers 19.7 Store Managers 72.0
Women 22.8 Women 81,2
Men 18.2 Men 64.4
Managers 73.3 Managers 45.0
Women 76.9 Women 38.7
Men 69.7 Men 50.8
White collars 49.8 Service Supervisors 44.2
Women 62.2 Women 45.6
Men 31.1 Men 42.1
    Crew members 36.5
    Women 36.7
    Men 36.2

Employees receiving regular performance reviews of performance and professional development

2021 - Group 
HeadquartersLocations
Top managers
   Area Managers 96%
Women MBO Women 96%
Men MBO Men 97%
Senior Managers 81% Store managers 88%
Women 74% Women 87%
Men 85% Men 89%
Managers 83% Managers 81%
Women 80% Women 80%
Men 86% Men 82%
White collars 89% Service Supervisors 72%
Women 87% Women 72%
Men 93% Men 73%
    Crew Members 14%
    Women 13%
Men 16%

 

New hires and departures

2021North AmericaEuropeInternationalTotal
Hires (no.) 15,444 4,600 2,894 22,938
Women 9,950 2,642 1,394 13,986
Men 5,494 1,958 1,500 8,952
30-50 years 5,337 1,340 494 7,171
> 50 years 2,254 284 58 2,596
Departures (no.) 8,848 4,796 3,451 17,095
Women 5,922 2,705 1,737 10,364
Men 2,926 2,091 1,714 6,731
30-50 years 2,886 1,597 829 5,312
> 50 years 1,043 603 105 1,751
Turnover, incoming (%) 93% 36% 53% 66%
Women 95% 33% 54% 66%
Men 90% 43% 53% 67%
30-50 years 78% 19% 23% 45%
> 50 years 50% 8% 16% 31%
Turnover, outgoing (%) 53% 38% 64% 49%
Women 56% 33% 68% 49%
Men 48% 46% 60% 50%
30-50 years 42% 23% 39% 33%
> 50 years 23% 18% 29% 21%

Injury rates

2021North AmericaEuropeInternationalTotal
Workplace injuries (no) 408 351 115 874
Women 267 218 58 543
Men 141 133 57 331
Deaths (no.) 0 1 0 1
Women 0 1 0 1
Men 0 0 0 0
Serious injuries (no.) 4 0 0 4
Women 3 0 0 3
Men 1 0 0 1
Frequency rate 24.19 26.16 20.66 24.38
Women 26.48 27.46 24.50 26.63
Men 20.79 24.27 17.82 21.41
Serious injury rate 0.24 0.00 0.00 0.11
Women 0.30 0.00 0.00 0.15
Men 0.15 0.00 0.00 0.06
Death rate 0.00 0.07 0.00 0.03
Women 0.00 0.13 0.00 0.05
Men 0.00 0.00 0.00 0.00

Injury rates include workplace injuries only (not commuting accidents)
Frequency rate: ((total number of injuries + total number of deaths)/total hours worked) x 1,000,000
Serious injury rate: (total number of serious injuries/total hours worked) x 1,000,000
Death rate: (total number of deaths/total hours worked) x 1,000,000

Donations

Donations 2021North AmericaEuropeInternationalTotal
Direct donations - 143,934 28,511 172,446
Indirect donations 179,668 5,000 1,009 185,676
Donations in kind 1,104,467 303,641 3,900 1,412,007
Total 1,284,134 452,575 33,420 1,770,129

 

We offer sustainable Food Experiences

We offer sustainable Food Experiences

We want to offer our consumers the widest choice of healthy, safe, quality products coming from a sustainable supply chain and thereby promote conscious eating styles.

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Highlight 2021
  • Plant-based

    Expanded range of plant-based product
    in all Business Units of the Group
  • 10+

    Concept store developed with sustainability embedded in their offer,
    including vegetarian and
    healthy products offered
  • 100%

    Stores of Europe Business Unit was audited,
    as like in North America and
    several countries in the International area
  • Code of Ethics

    Signed by all Group’s suppliers
    as part of the qualification process

Principal certifications

CertificationApplies to:
ISO 9001:2015 on Quality Management Systems Italy: Autogrill Italia S.p.A. and Nuova Sidap
Australia: points of sale
Austria: selected points of sale
ISO 22000 on Food Safety Management Italy: Autogrill Italia S.p.A.
Greece: Autogrill Hellas EPE
India: Hyderabad airport
ISO 9001:2015 provision of technical project management services Italy: Autogrill Italia S.p.A.
Austria: selected points of sale
ISO 450001 Italy: Autogrill Italia S.p.A. – HQ and airport locations
Austria: selected points of sale
Halal certification from MUI (Majelis Ulama Indonesia) Indonesia: selected points of sale in Jakarta
Diverse Food Safety program Holland: Schiphol airport and Netherlands
Austria and Norway: selected points of sale
FSSAI (Food Safety and Standards Authority of India) India: Bangalore, Delhi, and Hyderabad airports; Shantiniketan Mall,
Sujana Mall; Secunderabad railway station
NVWA (Netherlands Food and Consumer Product Safety Authority) Holland: Schiphol airport and Netherlands
IMQ Covid-19 Restriction Italy: Rozzano HQ and points of sale
NSF Certificate of Food Hygiene and Safety Vietnam and Malaysia: selected points of sale
We care for the Planet

We care for the Planet

We want to safeguard the environment by reducing our impact along the entire production process.

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Highlight 2021
  • 3 Wasproject

    Ongoing, with the aim of enhancing recycling of waste and food scraps,
    following a circular economy approach:
    WASCOFFEE, WASORANGE and WASBOTTLE
  • 100% rPET

    This is the content of recycled plasting
    used to produce the bottles of the mineral water Sourcy by Vrumona,
    introduced by HMSHost International at Schiphol airport
  • Energy efficiency

    Development of new guidelines
    for the construction of “green” stores
  • Food, Donation, Connection

    Active since 2011 in donating surplus food
    to social service agencies that
    distribute it to people in need

Our key data

Energy consumption and emissions

2021udmNorth AmericaEuropeInternationalTotal
Total direct energy consumption GJ - 93,162 3,244 96.406
From non-renewable sources: -
Natural gas m3 - 1,173,395 19,395 1,192,790
Diesel l - 732,910 992 733,903
LPG l - 54,674 58,388 113,061
By vehicle fleet: -
Gasoline l - 37,123 20,676 57,799
Diesel l - 415,612 4,760 420,372
Biogas kg - - 792 792
Total indirect energy consumption GJ - 563,553 62,960 626,513
Electricity MWh - 156,542 16,814 173,356
From non-renewable sources - 149,885 12,577 162,462
From renewable sources - 6,657 4,237 10,894
Thermal energy - - 675
From renewable sources - - 675 675
Emissions t CO2 eq - 46,643 8,608 55,251
Total direct emissions - 5,424 190 5,614
From renewable sources: - 4,298 133 4,431
By vehicle fleet(1): - 1,126 57 1,183
Total indirect emissions t CO2 - 41,219 8,418 49,638
Electricity - 41,219 8,303 49,522
Thermal energy - - 115 115

(1) Scope 1 emissions related to biogas consumption was calculated using the emission factor of 0.00068793 tCO2e/t for 2020 and 0.00068691 tCO2e/t for 2021 (DEFRA 2020 and DEFRA 2021) considering zero CO2 emissions while taking into account emissions in N2O and CH4. To complete the reporting, CO2 emission related to the combustion process of biogas considered out of scope and not included in the Scope 1, 2 and 3 reporting perimeter are taken into account, and are calculated using the emission factor of 0.679 tCO2e/t for 2020 and 2021 (DEFRA 2020 and DEFRA 2021).

Waste production disposal method

2021
Means of disposal 
Europe
Hazardous waste:   8.5
Recycled t 4.2
Incinerator t 4.3
Landfill t -
Non-hazardous waste:   21,367.4
Recycled t 6,806.5
Incinerator t 8,008.3
Landfill t 6,552.6

Hazardous waste includes electronic devices, batteries, waste oils, oil filters, absorbent materials, and packaging containing hazardous substances (produced by the oil business).

Environmental certification

CertificationApplies to
LEED® Gold Italy – Autogrill Italia S.p.A.: Villoresi Est
USA – HMSHost: Bethesda HQ
ISO 50001: 2015 Italy – Autogrill Italia S.p.A.: Villoresi Est and Villoresi Ovest 1958
Austria – selected points of sale
Slovenia – points of sale
ISO14001: 2015 Italy – Autogrill Italia S.p.A.: HQ, Villoresi Est, Villoresi Ovest 1958,
Brianza Sud and for points of sale at Caselle Airport in Turin, Nuova
Sidap: registered office
Greece – Athens El. Venizelos airport
Austria – selected points of sale
Slovenia – points of sale
EMAS Italy – Autogrill Italia S.p.A.: HQ, Villoresi Est, Villoresi Ovest 1958,
Brianza Sud
ISO 14064 (Greenhouse gas) Italy – Autogrill Italia S.p.A.: Rozzano headquarters and Sebino
RT 2012 (Low Consumption Building) France – Autogrill Côté France: Ambrussum, Manoirs du Perche, Plaines
de Beauce, Chartres Gasville, Chartres Bois Paris, Lochères, Miramas,
Villeroy, JdArbres, Wancourt, Porte de la Drôme N&S, Granier,
Montelimar Est and Ouest, Dijon, Beaune Tailly
California Green Building Code - Level I and California Energy Standard - Title 24 USA – HMSHost: locations at Los Angeles International Airport
Energy Star USA – Equipment at locations

Make It Happen - Constant dialogue and listening

We understand the importance of engaging stakeholders and develops active dialogue based on transparency, trust and shared ideas, setting the priorities, principles, and conduct to be followed in every interaction. By listening to stakeholders, we gained vital information on their needs and, more generally, on the context in which we operate, and can trace out a path of constant improvement for the impact on society and the environment.

Make It Happen - Materiality matrix

  • Social
  • Product
  • Environment
  • Governance

Innovation

Fair labor practices

Water management

Local communities

Corporate and sustainability governance

Customer experience

Health & safety 3

Food waste

Energy, emissions & climate change

Diversity, equal opportunities & inclusion

Responsible sourcing

Waste management & packaging

Food quality & safety

Employees engagement & talent development and retention

Product choice, nutrition & transparency

  1. Defined using as starting point 2020 Autogrill materiality matrix and SASB/ESG ratings perspective
  2. Defined using the total score of one-to-one interviews and industry perspective
  3. Not included in top ) ESG themes as it is considered a table stake

Related Documents

Consolidated non-financial statement 2021
Latest update: Thursday, May 26, 2022 - 14:42