Highlights 2022

Autogrill joined the United Nations’ Global Compact in 2022 and significantly accelerated its initiatives on a topic of central importance to modern companies, that of sustainability in its wider sense, founded on concrete action, responsibility and commitment to making major and measurable contributions to progress along the three main paths of our ESG roadmap (Make It Happen): We nurture People, We offer sustainable Food Experiences, We care for the Planet.

Paolo Roverato,
Chief Executive Officer

A new path

With the aim of creating shared value in the short, medium and long term, our strategic plan is based on 3 pillars to which we have strongly committed by defining specific initiatives and projects, KPIs and targets developed by dedicated working groups.

Read more

Make it happen - The pillars of our Strategic plan

We nurture People

We’re a company of people who create products and services for other people. Human beings – our employees, customers, travellers – are at the centre of everything we do.

Discover more

Highlight 2022

45,898

Employees in 30 countries
60% Women of total employees

with the aim of increasing the women representation in leadership roles
40.7

Average traning hours per capita
€ 2.3m

Donations to support local communities
Unconscious bias training

To promote the awareness of bias and foster inclusive behaviors on the job
Feel Good

Customer engagement in three waves carried during 2022 to intercept emerging trends in travellers'spending behaviours

Our key data

Employees by age, gender, professional category and type of contract

2022	North America	Europe	International	Total
Total workforce	22,825	14,484	8,589	45,898
Of which: women	63%	63%	47%	60%
Offices	375	578	509	1,462
Stores	22,450	13,906	8,080	44,436
Permanent	22,825	11,881	4,189	38,895
Temporary	n.a.¹	1,972	4,230	6,202
Hourly contracts	n.a.¹	631	170	801
Full time	19,887	5,659	5,609	31,155
Part time	2,938	8,194	2,810	13,942
< 30 years	8,382	3,359	5,252	16,993
30-50 years	9,042	7,129	2,830	19,001
> 50 years	5,401	3,996	507	9,904

¹ The definitions of "temporary" and hourly contracts associates are not applicable in North America as associates are categorized according to the national legislation in force (“at-will employment”) according to which both parties can terminate the employment
relationship at any time.

Per capita training hours by employee category

2022 - Group
Offices (average hours per capita)		Stores (average hours per capita)
Top Managers	12.1	Area managers	59.2
Senior Managers	14.5	Store managers	63.0
Managers	14.3	Assistant store managers	55.4
White collars	13.5	Unit heads	43.4
		General staff	39.9

Employees receiving regular performance reviews of performance and professional development

2022 - Group
Offices		Stores
Top managers	MBO	Area Managers	95%
Men	MBO	Men	96%
Women	MBO	Women	92%
Senior Managers	91%	Store Managers	81%
Men	94%	Men	83%
Women	85%	Women	79%
Managers	92%	Assistant store managers	71%
Men	93%	Men	73%
Women	92%	Women	68%
White collar	92%	Unit heads	65%
Men	90%	Men	64%
Women	94%	Women	66%
		General staff	10%
		Men	13%
		Women	9%

New hires and departures

2022	North America	Europe	International	Total
Hires (no.)	26,581	16,208	7,978	50,767
Permanent	26,581	2,550	2,768	31,899
Temporary	-	5,740	5,018	10,758
Hourly contracts	-	7,918	192	8,110
Turnover, incoming (%)	116%	112%	93%	111%
Permanent	116%	21%	66%	82%
Temporary	-	291%	119%	131%
Hourly contracts	-	1255%	113%	1012%
Departures (no.)	20,350	15,530	4,941	40,821
Permanent	20,350	2,588	1,807	24,745
Temporary	-	5,024	3,025	8,049
Hourly contracts	-	7,918	109	8,027
Turnover, outgoing (%)	89%	107%	58%	89%
Permanent	89%	22%	43%	64%
Temporary	-	255%	72%	130%
Hourly contracts	-	1,255%	64%	1,002%

Injury rates

2022	North America	Europe	International	Total
Workplace injuries (no.)	643	538	349	1,530
Injury rate	24.5	30.1	33.3	28.0
Serious injury rate	0.3	0.0	0.0	0.1
Death rate	0.00	0.00	0.00	0.00

Injury rates include workplace injuries only (not commuting accidents)
Frequency rate: ((total number of injuries + total number of deaths)/total hours worked) x 1,000,000
Serious injury rate: (total number of serious injuries/total hours worked) x 1,000,000
Death rate: (total number of deaths/total hours worked) x 1,000,000

Donations

Donations 2022	%
Direct contribution	21
Indirect contribution	16
Donation in kind	63

We offer sustainable Food Experiences

We want to offer our consumers the widest choice of healthy, safe, quality products coming from a sustainable supply chain and thereby promote conscious eating styles.

Certification	Applies to:
ISO 9001:2015 on Quality Management Systems	Italy: Autogrill Italia S.p.A. and Nuova Sidap Australia: points of sale Austria: selected points of sale
ISO 22000 on Food Safety Management	Italy: Autogrill Italia S.p.A. Greece: Autogrill Hellas EPE India: Hyderabad airport
ISO 9001:2015 provision of technical project management services	Italy: Autogrill Italia S.p.A. Austria: selected points of sale
ISO 450001	Italy: Autogrill Italia S.p.A. – HQ and airport locations Austria: selected points of sale
Halal certification from MUI (Majelis Ulama Indonesia)	Indonesia: selected points of sale in Jakarta
Diverse Food Safety program	Holland: Schiphol airport and Netherlands Austria and Norway: selected points of sale
FSSAI (Food Safety and Standards Authority of India)	India: Bangalore, Delhi, and Hyderabad airports; Shantiniketan Mall, Sujana Mall; Secunderabad railway station
NVWA (Netherlands Food and Consumer Product Safety Authority)	Holland: Schiphol airport and Netherlands
IMQ Covid-19 Restriction	Italy: Rozzano HQ and points of sale
NSF Certificate of Food Hygiene and Safety	Vietnam and Malaysia: selected points of sale

Highlight 2022

Energy Star Certification

All coolers being purchased today in North America are Energy Star certified
a label guaranteeing energy efficiency
57%

of single-use packaging purchased is composed by plastic-alternative materials*
*in North America, the Netherlands, Italy, Belgium, Switzerland, France and Germany
Green Store Guidelines

Development of internal guidelines
for the building and renovation of green point of sales
150,000 equivalent meals

donated in Italy thaks to the collaboration between Autogrill and Banco Alimentare

Our key data

Energy consumption and emissions

2021	udm	North America	Europe	International	Total
Total direct energy consumption	GJ	-	93,162	3,244	96.406
From non-renewable sources:		-
Natural gas	m³	-	1,173,395	19,395	1,192,790
Diesel	l	-	732,910	992	733,903
LPG	l	-	54,674	58,388	113,061
By vehicle fleet:		-
Gasoline	l	-	37,123	20,676	57,799
Diesel	l	-	415,612	4,760	420,372
Biogas	kg	-	-	792	792
Total indirect energy consumption	GJ	-	563,553	62,960	626,513
Electricity	MWh	-	156,542	16,814	173,356
From non-renewable sources		-	149,885	12,577	162,462
From renewable sources		-	6,657	4,237	10,894
Thermal energy		-	-		675
From renewable sources		-	-	675	675
Emissions	t CO₂ eq	-	46,643	8,608	55,251
Total direct emissions		-	5,424	190	5,614
From renewable sources:		-	4,298	133	4,431
By vehicle fleet⁽¹⁾:		-	1,126	57	1,183
Total indirect emissions	t CO²	-	41,219	8,418	49,638
Electricity		-	41,219	8,303	49,522
Thermal energy		-	-	115	115

⁽¹⁾ Scope 1 emissions related to biogas consumption was calculated using the emission factor of 0.00068793 tCO2e/t for 2020 and 0.00068691 tCO2e/t for 2021 (DEFRA 2020 and DEFRA 2021) considering zero CO2 emissions while taking into account emissions in N2O and CH4. To complete the reporting, CO2 emission related to the combustion process of biogas considered out of scope and not included in the Scope 1, 2 and 3 reporting perimeter are taken into account, and are calculated using the emission factor of 0.679 tCO2e/t for 2020 and 2021 (DEFRA 2020 and DEFRA 2021).

Waste production disposal method

2021
Means of disposal		Europe
Hazardous waste:		8.5
Recycled	t	4.2
Incinerator	t	4.3
Landfill	t	-
Non-hazardous waste:		21,367.4
Recycled	t	6,806.5
Incinerator	t	8,008.3
Landfill	t	6,552.6

Hazardous waste includes electronic devices, batteries, waste oils, oil filters, absorbent materials, and packaging containing hazardous substances (produced by the oil business).

Environmental certification

Certification	Applies to
LEED® Gold	Italy – Autogrill Italia S.p.A.: Villoresi Est USA – HMSHost: Bethesda HQ
ISO 50001: 2015	Italy – Autogrill Italia S.p.A.: Villoresi Est and Villoresi Ovest 1958 Austria – selected points of sale Slovenia – points of sale
ISO14001: 2015	Italy – Autogrill Italia S.p.A.: HQ, Villoresi Est, Villoresi Ovest 1958, Brianza Sud and for points of sale at Caselle Airport in Turin, Nuova Sidap: registered office Greece – Athens El. Venizelos airport Austria – selected points of sale Slovenia – points of sale
EMAS	Italy – Autogrill Italia S.p.A.: HQ, Villoresi Est, Villoresi Ovest 1958, Brianza Sud
ISO 14064 (Greenhouse gas)	Italy – Autogrill Italia S.p.A.: Rozzano headquarters and Sebino
RT 2012 (Low Consumption Building)	France – Autogrill Côté France: Ambrussum, Manoirs du Perche, Plaines de Beauce, Chartres Gasville, Chartres Bois Paris, Lochères, Miramas, Villeroy, JdArbres, Wancourt, Porte de la Drôme N&S, Granier, Montelimar Est and Ouest, Dijon, Beaune Tailly
California Green Building Code - Level I and California Energy Standard - Title 24	USA – HMSHost: locations at Los Angeles International Airport
Energy Star	USA – Equipment at locations

Make It Happen - Constant dialogue and listening

We understand the importance of engaging stakeholders and develops active dialogue based on transparency, trust and shared ideas, setting the priorities, principles, and conduct to be followed in every interaction. By listening to stakeholders, we gained vital information on their needs and, more generally, on the context in which we operate, and can trace out a path of constant improvement for the impact on society and the environment.

Make It Happen - Materiality matrix