Innovation
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DIGITALIZATION
Autogrill is leveraging digital to speed up the customers’ journey
Digital kiosks and Tabletop
Service more customers and reduce
operating expenses
- Kiosks plan in US with roll out in about 130 QSR locations
- Tabletop & pay at the table solutions in several table service restaurants
- Streamline order taking
- Breakdown of waiting time for guests
- Eliminate ordering errors
- Average ticket increase +18% - 20%
Mobile order and payments
Speed of transaction is essential for customers Improved customer experience, optimized operations
Allow multiple ordering and payment methods- Mobile order& pay through proprietary app ( Host2Coast),3rd party apps ( Grab, Flio) or sing QR and NFC technolgies
- Pick up the order at the restaurant or have it delivered at the airport gate services
- Mobile Payments: partnerships in North America with Alipay and Freedompay and in Europe with several providers
- MyAutogrill app enabling mobile payments in Italy:2% penetration of mobile payments through apps
- Streamline payment processes
- Minimize queuing