| Commitments and activities | Engagement actions |
|---|---|
| Autogrill guarantees its consumers compliance with specific quality standards in all the processes involved in the preparation and provision of products and services. The Group also promotes understanding and listening to customer needs and expectations as well as the development of innovative products and services that will meet consumer needs over the long run. Activity: customer satisfaction survey; marketing intelligence platform aimed to develop targeted marketing plans; the factory of concepts: development of innovative concepts to meet stakeholder needs; promotion of a healthy life style through a balanced and quality diet; partnership with UNISG and the Culinary Council; advanced management systems and specialist audits to guarantee high product quality and safety standards with internationally renowned certifications. |
Annual customer satisfaction survey Feel good? and market surveys. |
Effective as from November 1st, 2023, the company Autogrill S.p.A. was merged into the company World Duty Free S.r.l., which at the same time was transformed into a joint-stock company with the name World Duty Free S.p.A..
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As a result of the aforementioned corporate transaction, the content and information published on this website are intended to be current as of November 1, 2023, after which they have not been updated.
For information and updates regarding Autogrill's Italian business, please consult the official website of Autogrill Italia S.p.A., available at www.autogrill.it