We pay attention to all our stakeholders. The commitments which we take on are based on the values that underpin our Code of Ethics, in which we establish the principles that guide us in our dealings with all our interlocutors.

The redistribution of economic value

The redistribution of economic value


The Group promotes behavior based on dignity, protection and respect of the rights of each individual. A daily commitment that becomes manifest in the provision of healthy and safe working environments, free of any type of discrimination, favoring the potential of expression of each single individual. The precise definition of the roles, responsibilities and powers creates the necessary conditions for workers to make decisions in the interest of the entire organization.
  • Annual employee engagement survey Do you Feel Good?
  • E-mail for reports, mail box SA8000, Aconnect intranet portal, innovation contest


Autogrill guarantees its consumers compliance with specific quality standards in all the processes involved in the provision of products and services. The Group also promotes understanding and listening to customer needs and expectations as well as the development of innovative products and services that will meet consumer needs over the long run.
  • Annual consumers satisfaction survey "Feel good?"
  • Ad hoc test and survey and market research


  • Autogrill favors the creation of stable collaboration relationships over the long term with its suppliers, with the ultimate intention of creating reciprocal value. It therefore acts with transparency, integrity, impartiality and contractual fairness.
  • In addition, it fosters the adoption of socially responsible behavior by suppliers, privileging commercial relationships with those entities that comply with the international regulations and principles in the matter of individual dignity, working conditions, health and safety.
  • New product/concept valuation and development processes

Landlords and brand partners

Autogrill collaborates with landlords and brand partners to share the know-how acquired in the promotion and management of the concession related relationships. Through an effective collaboration with landlords and partners the Group reaches the highest level of stakeholder and consumer satisfaction.
  • Take a Look is a quarterly newsletter developed by Autogrill and addressed to 500 landlords;
  • collaborations in the development of projects, concepts and ad hoc services and
  • participation in sector’s specific events

Shareholders and the financial community

Autogrill intends to increase value for its Shareholders, ensuring the Company’s growth and financial solidity and providing prompt, complete and transparent disclosures in relation to the management and the strategies adopted. The Group aims at developing and maintaining an ongoing dialogue with the financial stakeholders and for this reason in 1997 it established the Investor Relations functions.
  • In 2015 the activities addressed to investors included an analyst meeting, three conference calls, 14 roadshows and participation in 4 conferences. ù
  • Comprehensively, 260 meetings were carried out, 85% of which involved physical attendance.
  • See the “Investor Relations” and “Governance” sections

Local communities

  • Autogrill promotes innovative projects in order to involve stakeholders in achieving sustainability, protection and care of the natural environment. It defines strategies to reduce its carbon footprint and invests in the research and development of solutions that enhance the quality of the environment.
  • In this context, Autogrill also takes into account the requests and expectations of the nonprofit associations and organizations operating in the environmental protection field with open and proactive relationships and dialogue.
  • Support and inclusiveness projects


We promote projects to involve stakeholders in the issues of sustainability and we have an open dialogue with non-profit environmental associations and organizations. At the same time, we are actively committed to seeking out solutions to reduce the environmental impact of our commercial sites and invest in the research and development of solutions that enhance the quality of the environment.
  • 17 Autogrill points of sale certified LEED worldwide (5 Gold and 12 Silver.
  • Various environmental certifications obtained: ISO 14001, EMAS, BBC and HQE.
  • Employee engagement, waste and water management, energy efficiency

Latest update: Wednesday, June 29, 2016 - 14:28