We pay attention to all our stakeholders. The commitments which we take on are based on the values that underpin our Code of Ethics, in which we establish the principles that guide us in our dealings with all our interlocutors.

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Commitments and activitiesEngagement actions
The Group promotes behavior based on dignity, protection and respect of the rights of each individual. A commitment that becomes manifest in the provision of a discrimination-free, healthy and safe working environments favoring the potential of expression of each single individual. The precise definition of the roles, responsibilities and powers creates the necessary conditions for employees to make decisions in the interest of the entire organization.

Activity: measurement of the level of engagement through the distribution of an employee engagement survey and action plans targeting improvement; development of a platform to assess competencies and HR development; prevention and training initiatives; new technologies and tools to reduce accidents.
Annual employee engagement survey “Do you Feel Good?”, e-mail for reports, mail box SA8000, Aconnect intranet portal, Open line, innovation and engagement contes.


Commitments and activitiesEngagement actions
Autogrill guarantees its consumers compliance with specific quality standards in all the processes involved in the preparation and provision of products and services. The Group also promotes understanding and listening to customer needs and expectations as well as the development of innovative products and services that will meet consumer needs over the long run.

Activity: customer satisfaction survey; marketing intelligence platform aimed to develop targeted marketing plans; the factory of concepts: development of innovative concepts to meet stakeholder needs; promotion of a healthy life style through a balanced and quality diet; partnership with UNISG and the Culinary Council; advanced management systems and specialist audits to guarantee high product quality and safety standards with internationally renowned certifications.
Annual customer satisfaction survey Feel good? and market surveys.

Landlords, Suppliers and Brand Partners

Landlords and Brand Partners

Commitments and activitiesEngagement actions
Autogrill collaborates with landlords and brand partners to share the know-how acquired in the promotion and management of the concession related relationships. Through an effective collaboration with landlords and partners the Group reaches the highest level of stakeholder and consumer satisfaction.

Activity: the factory of concepts
Take a Look, newsletter distributed to 500 landlords; collaborations in the development of ad hoc projects, concepts and services; participation in sector-specific events.


Impegni e attivitàAzioni di coinvolgimento
Autogrill favors the creation of stable collaboration relationships over the long term with its suppliers, with the ultimate intention of creating reciprocal value. It therefore acts with transparency, integrity, impartiality and contractual fairness. In addition, it fosters the adoption of socially responsible behavior by suppliers, privileging commercial relationships with those entities that comply with the international regulations and principles in the matter of individual dignity, working conditions, health and safety.

Activities: supplier-specific sustainability guidelines, raw material qualify and safety controls.
Assessment and development processes for new products/ concepts, audits

Shareholders and Financial community

Commitments and activitiesEngagements actions
Autogrill aims at developing and maintaining an ongoing dialogue with the financial stakeholders by providing complete, transparent and prompt disclosures in compliance with national and international best practices and pursuant to law. Autogrill Group’s Investor Relations policy is based on three tenets:
1. correct information;
2. accessible information to all stakeholders;
3. ongoing and periodic disclosures.

Activities: the Investor Relations function is responsible for managing the relationships with the national and international financial community.
Multiple activities are addressed to analysts and institutional investors: during the year, conference calls and site visits are organized. The Group participates in numerous road shows and conferences in the main financial venues.

In 2016, the activities addressed to investors included an analyst meeting, three conference calls, 8 road shows and participation in 6 conferences. Comprehensively, 290 meetings were carried out, see “Investor Relations” and “Governance” sections in the Company’s website at

Autogrill’s website is constantly updated with all information regarding the Group and gives viewers the possibility to consult the most relevant corporate documents in both Italian and English.

Local Communities

Commitments and activitiesEngagement actions
Autogrill promotes dialogue with local communities in the areas in which it operates, by developing projects of mutual interest or information campaigns on specific issues, aimed at improving the quality of life and protecting the environment. In this context, Autogrill also takes into account the requests and expectations of the nonprofit associations and organizations operating in the social welfare area with open and proactive relationships and dialogue.

Activities: donations, in particular donation of excess food; work experience schemes.
Support and inclusiveness projects; one-to-one meetings; participation in national and international events and conferences.


Commitments and activitiesEngagement actions
Autogrill promotes innovative projects in order to involve stakeholders in achieving sustainability, protection and care of the natural environment. It defines strategies to reduce its carbon footprint and invests in the research and development of solutions that enhance the quality of the environment. In this context, Autogrill also takes into account the requests and expectations of the nonprofit associations and organizations operating in the environmental protection field with open and proactive relationships and dialogue.

Activities: management systems and energy saving technology; attention to reducing energy and water consumption; reduction of waste and materials; environmental certifications.
Support and inclusiveness projects. Collaboration with partners and worker engagement; meetings with nonprofit organizations and participation in sectorspecific multi-stakeholder events.

Latest update: Friday, June 30, 2017 - 10:47