The question of the environment has become a global challenge which in future years will involve the whole planet’s population. The commitment to safeguard the environment concerns everyone, as well as business and institutions. What for us can really make the difference is the contribution which each person can give, by changing their habits with simple everyday gestures.
INVOLVEMENT AND ENGAGEMENT
Reducing consumption is for us the first step to take in order to respect the environment. To do so we must actively involve people by transforming their habits and acting on their sense of the common good.
We promote programs to raise the awareness of and involve our employees in environmental issues through:
- “Startsomewhere” a program introduced by HMSHost which incorporates all its environmental sustainability initiatives and enables effective communication to employees of the importance of their contribution. In recognition of this initiative, Seattle Port gave HMSHost an Aviation Environmental Excellence Award, which acclaims companies that show outstanding environmental performance and strong leadership in supporting Seattle-Tacoma (SEA) International Airport in the pursuit of their sustainability objectives. Every year, the US subsidiary organizes awareness raising campaigns on Earth Day.
On this day, the “The Adventure Starts Here” program was launched, dedicated to reusable shopping bags. In line with this initiative, all the stores were asked to switch off all unnecessary lights for one hour, in addition to other local initiatives organized in collaboration with landlords.
- In 2016, HMSHost International joined Bord Bia’s Origin Green Sustainability Programme (promoted by the Irish government). The plan developed by the Company aims at defining a series of activities and objectives to be reached in the coming 4 years in the following areas: Sustainable Sourcing, Operations (environmental impact), Health & Nutrition and Social Sustainability.
Our approach supports environmental protection, which in the waste management process covers all of the key steps, from preparation, which produces waste and packaging as a result of deliveries, to service, which produces leftover food and waste from disposable tableware.
An increasing number of locations sort frying oil (for the production of biodiesel and green energy), plastic, and paper, and have customers sort plastic and glass bottles where possible.
There are numerous initiatives to reduce the quantity of waste: from initiatives with external partners to employee awareness programs that help decrease the amount of packaging that will end up being discarded. The Group is always seeking new ways of evolving toward a more responsible, sustainable consumption model and works with brand partners, suppliers, and landlords to find effective, scalable solutions.
One of the long-term commitments is using recyclable materials instead of plastic and making existing solutions more efficient, with a general emphasis on multi-use rather than single-use through the installation of water distributors, the reduced use of plastic bottles for soft drinks and water, etc. Where waste management is handled directly, the Group is working to select collectors and disposal plants that can guarantee adequate rates of reuse and recycling.
Ahead of the new European regulation banning single-use plastic packaging from 2021 on, the Group is promoting research into the development of a new assortment of products (including cutlery, dishes, take-away packaging, glasses and straws) made entirely of sustainable, compostable and recyclable materials.
Initiatives to reduce waste include collaboration with CMF Greentech, an innovative Italian company specializing in eco-sustainable products, to develop and patent WASCOFFEE®, a new material made of coffee grounds that’s 100% natural and recyclable and can be used to produce ecodesign furniture. With this open innovation project, the Group successfully exploited a recycling opportunity involving one of the most iconic raw materials used in its business: Autogrill serves over 100 million coffees a year in fact.
WASCOFFEE® was first rolled out in the City Life Bistrot in Milan at the end of 2017 and then adopted as a defining feature of the newly opened Puro Gusto and Bistrot formats in Italy and Europe. One of these is the Puro Gusto at Milano Linate Airport, where the tables, counter and wall panelling (illustrating the life cycle of the coffee bean and a map of Milan) are all made entirely of WASCOFFEE®. Recently used in a number of Puro Gusto and Bistrot locations in France and Turkey too, the material will be making its transatlantic debut at San Francisco Airport.
Together with various airports, the Group is testing new ideas to maximize the recycling rate of raw and other materials and to find new ways of transforming food waste into energy or ingredients for new products. Two examples are SOOP, a soap made from coffee grounds and orange peels, and the Soup & Bakery concept by De Verspillingsfabriek in the Netherlands, which serves dishes prepared with food that would go to waste but is still perfectly good to eat.
This year, Autogrill’s new Dutch concept at Amsterdam Schiphol Airport received an Innovation Award from Royal Schiphol Group under the Schiphol Business Awards system.
Also in the Netherlands, the Company has partnered with Coca-Cola in recycling plastic bottles, which are converted into chairs and staff T-shirts used in certain stores.
Further, in 2020, HMSHost International started putting local mineral water (Sourcy di Vrumona) in 100% recycled plastic bottles (rPET) on its menus at Amsterdam Schiphol Airport.
In Malaysia, the Environmental Management Recognition Scheme encourages all trading partners to implement green food & beverage technologies, throw out less food and produce less waste in general while recycling more.
We employ increasingly accurate monitoring systems and next-generation equipment to make sure consumption never translates into waste, to monitor our performance and take new corrective measures with the help of targeted energy audits.
Autogrill is committed to creating stores with the latest-generation tools for the monitoring and reduction of waste, especially in channels like motorways, and to developing consumption curtailment plans in every country served. These efforts take several forms, such as equipment optimization (changing set point temperatures, using alarms), energy audits, training and information programs for store employees, and the development of increasingly accurate ways to measure and monitor consumption.
In 2020, the Group fulfilled its energy saving and efficiency commitments in points of sales as far as was possible. The effects of the pandemic made it necessary, at times, to interrupt or postpone new investments and scheduled projects in this field that would have included, for example, the installation of more efficient technologies. Such initiatives will be resumed as soon as circumstances allow. Action was taken, however, to avoid waste of energy caused by lockdown closures (eg. by modifying power supply contracts on the basis of actual, reduced energy requirements).
In Italy, the energy saving plan is based on efficient technological solutions, raising awareness of rational use of energy and implementation of self-production using renewable energy sources. An Energy Saving Book providing guidelines for design, building and operation to ensure locations are more efficient and environmentally responsible was produced for new openings and major renovations of points of sale. For points of sale not scheduled for renovation, an investment plan was drawn up to reduce energy consumption by replacing obsolete systems with more efficient technology (eg. LED), installing technological solutions that reduce electricity consumption (eg. quality power), optimizing regulation to reduce energy waste (eg. conditioning set points, lighting and conditioning management systems), and implementing remote monitoring and control systems.
In this context, points of sale temporarily closed in 2020 because of the pandemic were monitored to check actual switching off of non-essential equipment and use of lighting at a minimum level indispensable for guaranteeing the safety of the premises and calibration of air conditioning systems to real customer flows. Such initiatives ran parallel to activities to raise staff awareness of the need to use energy more rationally.
Direct energy use consists of primary consumption of diesel and gasoline for company vehicles and consumption of natural gas for heating systems in various countries. Indirect energy consumption refers mainly to electricity used for interior comfort (e.g. air conditioning), quality maintenance (e.g. refrigeration) and cooking and preparing food for customers.
Autogrill’s commitment to the environment is also reflected in its maintenance of major environmental certifications.
|LEED® Silver||USA – HMSHost: Delaware House Travel Plaza|
|ISO 50001: 2018||
Italy – Autogrill Italia S.p.A.: Villoresi Est
Italy – Autogrill Italia S.p.A.: Villoresi Ovest
|ISO 14001: 2015||
|EMAS||Italy – Autogrill Italia S.p.A.: HQ, Villoresi Est, Villoresi Ovest, Brianza Sud|
|ISO 14064 (Greenhouse Gases)||Italy – Autogrill Italia S.p.A.: Rozzano headquarters and Sebino|
|HQE (High Quality Environmental)||France – Autogrill Côté France: Canaver, Ambrussum|
|RT 2012 (Low Consumption Building)||France – Autogrill Côté France: Ambrussum, Manoirs du Perche Plaines de Beauce, Chartres Gasville, Chartres Bois Paris, Lochères, Miramas, Villeroy, JdArbres, Wancourt, Porte de la Drôme N&S, Granier|
|California Green Building Code - Level I and California Energy Standard - Title 24||USA – HMSHost: locations at Los Angeles International Airport|
|Energy Star||USA – Equipment at locations|
For us, innovating points of sale means focusing on improving processes and on buildings’ energy efficiency, the use of more natural and eco-compatible materials in interiors and on making our locations increasingly accessible to and usable by all people.
Villoresi Est represents international best practice in terms of sustainable innovation in that it brings together within a point of sale a set of virtuous solutions replicable in other locations in our worldwide network. It has a “thermal battery” system with 420 probes reaching around 25 metres underground to produce over 380 kW-thermal and cover 85% of its energy requirement in winter.
In the United States, the Biden Welcome Center is HMSHost’s flagship location. The building (around 4,000 m2) was designed to LEED principles (Leadership in Energy and Environmental Design) and built by reusing 75% of the material obtained through demolition of the previous building. The Center makes maximum use of natural light to significantly reduce electricity consumption. And to ensure optimal thermal insulation, the roofing is made of highly reflective materials and the walls of insulating materials that reduce heat loss in winter. The air conditioning system exploits geothermal energy, having 60 geothermal wells driving 37 pumps inside the building.
Surplus food management
Autogrill's internal management systems, developed and refined over the years thanks to experience and technology, allow it to calculate with a relatively low margin of error the number of people that each location should be ready to welcome on each day of the year. To reduce food waste to a minimum, Autogrill works constantly on several fronts. While making its back-end processes (recipe design, product preparation, etc.) as efficient as possible, it strives to find newer and better ways of cutting down waste, for example by improving production planning, creating incentives for consumers, and partnering with external organizations.