A - Planet

We want to safeguard the environment by involving our suppliers and with the contribution of our employees and customers.

The question of the environment has become a global challenge which in future years will involve the whole planet’s population. The commitment to safeguard the environment concerns everyone, as well as business and institutions. What for us can really make the difference is the contribution which each person can give, by changing their habits with simple everyday gestures.


Reducing consumption is for us the first step to take in order to respect the environment. To do so we must actively involve people by transforming their habits and acting on their sense of the common good.

We promote programs to raise the awareness of and involve our employees in environmental issues through:

  • “Startsomewhere” a program introduced by HMSHost which incorporates all the environmental sustainability initiatives and enables effective communication to employees of the importance of their contribution. In North America HMSHost organizes campaigns to raise awareness on the occasion of Earth Day. On this day, the “The Adventure Starts Here” program was launched, dedicated to reusable shopping bags. In line with this initiative, all the stores were asked to switch off all unnecessary lights for one hour, in addition to other local initiatives organized in collaboration with the landlords.
  • The survey on environmental issues, involving all retail locations in the United States, Canada, Australia, New Zealand and Malaysia, continues over the years. The structure of the questionnaire aims at understanding the management of energy, water, waste collection and monitoring other initiatives such as the use of LED light bulbs, installing motion sensors for the lights, the introduction of training for staff on water saving and the use of recycled paper in offices.
  • Choice of suppliers: attention is paid not only to ethical but also to environmental aspects during the selection stages. Choosing partners who can support our environmental commitment also means talking with category associations and organizations of various types which can become significant mediators and facilitate the process of technological and cultural innovation.
  • In 2016, HMSHost International adhered to the Bord Bia’s Origin Green Sustainability Programme, the sustainability program promoted by the Irish government. The plan developed by the Company aims at defining a series of activities and objectives to be reached in the coming 4 years in the following areas: Sustainable Sourcing, Operations (environmental impact), Health & Nutrition and Social Sustainability.



Our approach supports environmental protection, which in the waste management process covers all of the key steps, from the preparation, which produces waste and packaging as a result of deliveries, to the service, which produces leftover food and waste from disposable tableware.

Our focus on this issue is demonstrated by the initiatives we promote in each geographical area. In particular, in Italy, the circular-economy “Wascoffee” project involves taking an ecological approach to design, with furnishings made from coffee grounds. The project was a collaboration with Milan’s Politecnico to investigate the “Life Cycle Assessment” for using coffee grounds as an innovative material, and also to better outline a development plan for the Bistrot and Puro Gusto stores, both nationally and internationally.  The goal is to develop a best practice that can be replicated in other places across that area.

In addition, by taking the same approach in many other airports in Northern Europe, Autogrill has partnered with Coca-Cola in recycling plastic bottles, which are converted into the chairs and the staff’s T-shirts used in some stores.

Effective waste-control measures have also been taken in the non-Euro area too: in India, the plastic bags, cutlery and dishes will be progressively replaced with wood, paper or corn-starch products; the “Bring Your Own” campaign at Cairns airport, in Queensland, Australia, encourages customers to bring and use their own cups to reduce the use of plastics, and “BioCups” straws and coffee cups and bags made from compostable materials have been introduced; in the UK, an initiative has been promoted along with Starbucks, asking customers to pay 5 cents more for any paper cup they use, and such money is then donated to some environmental protection organisation.


We equip ourselves with increasingly accurate monitoring systems and next-generation equipment to make sure consumption is never synonym with waste, to monitor our performance and take new corrective measures with the help of targeted energy audits.

In Italy, as well as relying on monitoring procedures, an energy-saving programme also aims at raising awareness of a rational use of energy. With this in mind, we launched Energy gaming across the sales network, to boost effective behaviours and reduce waste from the employees’ negligent behaviour. For the sake of consistency, every new store is provided with an Energy Book with helpful guidelines on eco-friendly design.

In keeping with the Group’s best practices, the approach to permanent monitoring and energy efficiency also applies to the International area, as well as Europe and North America.

Direct energy use

In terms of direct energy use, as well as the main consumption of diesel and petrol for the Company’s vehicles, natural gas is used in the gas heaters of some countries. To reduce the consumption of such material, in Europe, and mainly in Italy, we are investing in the installation of heat pumps that increase efficiency and reduce environmental impacts.

Indirect energy use

In terms of indirect energy use, in Europe consumption is mainly limited to the power used for indoor comfort, to protect product quality and to prepare food for the customers.

In North America, instead, consumption is mainly due to the methane used for heating, while electricity is only used for lighting.



The possibility of obtaining important environmental certifications is a natural consequence of Autogrill’s unfailing focus on the environment. In particular, the LEED® New Constructions for RETAIL certification is the one upon which the Group mostly concentrated in recent years.

LEED® Gold Italy – Autogrill S.p.A.: Villoresi Est
Canada – HMSHost: 4 rest stops
USA – HMSHost: Bethesda HQ
LEED® Silver Canada – HMSHost: 16 rest stops
USA – HMSHost: Delaware House Travel Plaza
ISO 50001: 2015 Italia – Autogrill S.p.A.: Villoresi Est
ISO14001: 2015 Italy – Autogrill S.p.A.: HQ, Villoresi Est, Brianza Sud and for locations at Caselle Airport in Turin, Nuova Sidap
EMAS Italy – Autogrill SpA: headquarters, Villoresi Est, Brianza Sud
HQE (High Quality Environment) France – Autogrill Côté France: Canaver, Ambrussum
RT 2012 (Low Consumption Building) France – Autogrill Côté France: Ambrussum, Manoirs du Perche
Plaines de Beauce, Chartres Gasville, Chartres Bois Paris, Lochères, Miramas, Villeroy, JdArbres, Wancourt, Porte de la Drôme N&S, Granier
California Green Building Code - Level I and the California Energy Standard - Title 24 USA – HMSHost: locations at the Los Angeles International
Energy Star USA – Equipment at locations
ISO 14064 (Greenhouse gases) Italy – Autogrill S.p.A.: Rozzano headquarters and Sebino

Note also that the Adda Sud location in Italy has obtained energy rating A1.


For us innovation means seeking to improve processes and energy efficiency in buildings, using more natural and environmentally friendly materials inside locations, and building locations that are increasingly accessible and can be used by everyone.

  • Villoresi Est is an example of best international practice in sustainable innovation, since it adopts at the level of a point of sale a collection of virtuous solutions which can be replicated in other locations in our global network. It has a "thermal pile" geothermal plant with a system of 420 geothermal probes penetrate the ground to a depth 25 m and develop around 380kw of thermal power, covering 85% of the energy requirement in winter;
  • In the United States the Delaware Welcome Center is the flagship of HMSHost. With its structure of around 4,000 sq.m., it has been designed in accordance with the “Leadership in Energy and Environmental Design” (LEED) principles, reusing 75% of the material from the demolition of the previous building. The store optimizes the use of natural sunlight, significantly cutting energy consumption. Moreover, in order to better insulate the building, the roof was constructed with highly reflective material and the walls with insulating materials to avoid heat dispersion in winter. With regard to air ventilation, a geothermal plant was installed with 60 geothermal wells feeding 37 pumps distributed throughout the building.

Surplus food management

A management system that has been improved over the years calculates the flows of customers who stop in our stores every day and therefore the amount and kind of foods that must be prepared while minimising waste. Any surplus food is donated or discounted by the end of the day.


In Italy, along the motorways some sandwiches are sold at a discount by night to minimise the amount of food that should be thrown away, and similar initiatives are also run in Switzerland, France and Germany, where a partnership with the "Too Good to GO" app has recently been launched.

North America

A programme has been set up all over the area to encourage customers to buy products that, even if aesthetically flawed, are nutritionally good. In particular, the Starbucks chain must stick to a store-specific budget to avoid ordering too much food or drinks.


Several waste-reducing initiatives have been set up all over the area, and, in particular in Malaysia, the “Environmental Management Recognition Scheme” encourages all the business partners to implement eco-sustainable technology and recycle as much as they can.


Latest update: Friday, July 19, 2019 - 14:17